We hope our FAQs answer any concerns you may have. Feel free to click on the tabs below for answers. However if the FAQ you are looking for is not there, please feel free to complete our:
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Phone Calls– Generally we are open for phone calls as follows:
Services – Times can vary but we tend to work
We started trading as Dang Good Carpet and Furnace Cleaning on the 1st April 2016. However our experience goes back many years. Mark has been in the industry over 35 years.
Dang Good Carpet and Furnace Cleaning operates under the corporation: MKN Industries Inc.
MKN Industries incorporated in Alberta on 25th September 2015.
You can find out more about us on our About us Page.
Yes we are fully insured and have the appropriate level of liability insurance. A copy of our insurance cover can be provided at the time of booking if requested.
Yes we have cover through the WCB (Workers Compensation Board, Alberta). A Clearance Letter can be obtained at the time of booking if requested.
Mostly Yes: Rain, Shine, Snow, Blizzards!
Even temperatures lower than -25 c. However at those temperatures, carpet cleaning is a two-man crew so that one can team member can make sure the lines do not freeze and our equipment ruined.
Our minimum call out charge is $99.99 plus GST.
We don't mind. We have had customers book 6 months ahead.
We would prefer at least 48 hours notice. Longer if possible. When you leave it too late we have an empty spot that is difficult to fill. We simply ask that you be considerate.
All Cleaning Jobs are C.O.D. (Cash On Delivery), or to be more precise Payment on Delivery. This enables us to keep the cleaning costs down.
We accept All Credit Cards, Debit Cards and Cash ($CAD).
Sorry we do not accept Cheques.
Please also be advised that we do not carry a cash float with us so if you wish to pay by cash you would need to have the correct amount in change.
We accept E-Transfers provided they are received before we start your cleaning.
Unfortunately if the above conditions are not met then no work will be carried out.
Absolutely. Please request Odor Free it at the time of Booking and again at the time of the Appointment.
Yes our products are natural and green. healthy for Pets and Children and Adults of course.
Yes we do. The Reminder will be on the day before. Ordinarily, Mark will send a text message. Unless you don't have a cell phone, in which case we will give you a call.
Sometimes… if we get a cancellation and there may be an odd spot open. It is certainly worth a phone call.
We are delighted to confirm that yes we do Steam Clean Apartments now that we have invested in portable units. We can now do Carpet Cleaning or Upholstery Cleaning in Apartments. Up until December 2018, we declined work in apartments as it was too difficult to reach apartments with the Truckmount Units. As of January 2019, offered our Steam Cleaning Services to residents of High Rise Apartments and Condos that need to be accessible above the ground floor.
Please note that there will be a minimum charge for using Portable Units as it is a little more time consuming to bring the quality of work up to the standard our customers expect with Truckmount units, but you will still find us to be surprisingly competitively priced.
Please see our Dang Good News Blog for more information.
We estimate the average drying time to be between 12 and 24 hours, but it does depend on how soiled the carpets are and whether we have to pre-treat them or sanitize. That said, weather is not a significant factor . We come out in all seasons.
In the winter, the heating helps with the drying. And… you can walk on the carpets right away as long as you have clean footwear on.
We use mostly Truckmount Equipment with Prochem and SteamAction Extraction Machines. Wands, Hand tools and Hoses etc.
We have Portable Units for High Rise Condo and Apartment Blocks where it would be impossible to use a Truckmount System.
Yes we do.. Please see our Contact Page for our latest Commercial Carpet Cleaning Prices.
Yes absolutely, but please specifically request zero odour when booking. The regular products we use are scented so we have to ensure that we bring odour free products for you to the appointment.
No we do not re-use water. Our machines have a Fresh Water Tank and a separate Waste Tank. We would never re-use water.
An average home will take about an hour to an hour and a half. But it does depend on the size of your home and the number of vents and furnaces.
No, Dirt and Dust are pushed and pulled through the duct-work into our sealed hoses. High Pressure Air then pushes it out through the hoses into a large container in our Truckmounts.
A Regular Furnace Cleaning includes:
We use extremely high powered Truckmount Equipment : CaddyVac etc. with whips and high pressure air.
Sorry, currently we do not do Commercial Furnace Cleaning. Just Residential Furnace Cleaning.
We clean the following:
We mostly clean Synthetic Materials and some Wool.
We only clean some Microfiber – it depend. Some Microfibers don't respond well to steam cleaning. We will likely ask to see pictures.
We don't clean Leather.
We clean Mattresses – Some may contain memory foam and that should be okay. However we do not clean directly on memory foam.