We hope our FAQs answer any concerns you may have. However if they don't, please feel free to complete our Simple Request Form here >
Phone Calls– Generally we are open for phone calls as follows:
Services – Times can vary but we tend to work
We started trading as Dang Good Carpet and Furnace Cleaning on the 1st April 2016. However our experience goes back many years. Mark has been in the industry over 35 years.
Dang Good Carpet and Furnace Cleaning operates under the corporation: MKN Industries Inc.
MKN Industries incorporated in Alberta on 25th September 2015.
You can find out more about us on our About us Page.
Yes we are fully insured and have the appropriate level of liability insurance. A copy of our insurance cover can be provided at the time of booking if requested.
Yes we have cover through the WCB (Workers Compensation Board, Alberta). A Clearance Letter can be obtained at the time of booking if requested.
Mostly Yes: Rain, Shine, Snow, Blizzards!
Even temperatures lower than -25 c. However at those temperatures, carpet cleaning is a two-man crew so that one can team member can make sure the lines do not freeze and our equipment ruined.
Our minimum call out charge is $99.99 plus GST.
We don't mind. We have had customers book 6 months ahead.
We would prefer at least 48 hours notice. Longer if possible. When you leave it too late we have an empty spot that is difficult to fill. We simply ask that you be considerate.
All Cleaning Jobs are C.O.D. (Cash On Delivery), or to be more precise Payment on Delivery. This enables us to keep the cleaning costs down.
We accept All Credit Cards, Debit Cards and Cash ($CAD).
Sorry we do not accept Cheques.
Please also be advised that we do not carry a cash float with us so if you wish to pay by cash you would need to have the correct amount in change.
We accept E-Transfers provided they are received before we start your cleaning.
Unfortunately if the above conditions are not met then no work will be carried out.
Absolutely. Please request Odor Free it at the time of Booking and again at the time of the Appointment.
Yes our products are natural and green. healthy for Pets and Children and Adults of course.
Yes we do. The Reminder will be on the day before. Ordinarily, Mark will send a text message. Unless you don't have a cell phone, in which case we will give you a call.
Sometimes… if we get a cancellation and there may be an odd spot open. It is certainly worth a phone call.
Yes we do. And mostly 2 spaces are preferable. Also we need to be able to park as close to the property as possible.
With apartment blocks where we have to use a Portable Unit, we will need guaranteed parking as close to your unit as possible. This is because the technician need to carry equipment in and out of the apartment. Please note we cannot park underground. The guaranteed space needs to be at ground level.
Mostly parking on main roads should be avoided.
Metered Parking is acceptable where the customer is able to provide legal guest permits for the duration of the appointment.
Yes we do.
We bring separate indoor shoes.
We protect the walls when needed with Duks (Appropriately named) and the picture shows them being used on the job…
We'll also use drop sheets when needed.
Everything is done to protect your home.
No you don't. We clean homes all the time where the customer has left us access. The only thing we ask for is a reachable contact number and a credit card upfront. On arrival at your home we will do a walk-through of the property to assess the work and make sure that what we discussed at the time of booking still runs true. If it is we will take payment, then start the job and leave a paid invoice on the counter.
If for some reason there is a change in price, that would be discussed and agreed with you prior to taking payment and starting the job.
We take payment upfront in these situations because (believe it or not), we have had people book; tell us to go into their empty house to clean and then we've never heard from them again! Unfortunately, there is the odd bad apple out there! And so we had to change our process.
Our Goal is to ensure that there are no surprises once we arrive at your home to do the work. That is why we have a very comprehensive booking process when you call. Mark will ask you very specific questions so that we can 99% accurately gauge the cost of the job. However, to give you an accurate price we rely on your transparency as to the condition of your Carpets or Furnace and Duct-work.
Whilst we are okay with our technicians up-selling a service to you if you want it, we wholeheartedly discourage any aggressive up-selling tactics. In fact for any customer who is concerned about up-selling, we put a note on the Technician's work order that they are not to up-sell.
Yes our Trucks can be noisy because of their power and engine size. It is why we try not to start a job before 9 am. However if you would like earlier, we will try to accommodate your request. But we ask that you forewarn your neighbors please.
It really depends on the size of your home and the work you want done. An average home takes an hour to and hour and a half. Feel free to check with mark at the time of your booking.
We are delighted to confirm that yes we do Steam Clean Apartments now that we have invested in portable units. We can now do Carpet Cleaning or Upholstery Cleaning in Apartments. Up until December 2018, we declined work in apartments as it was too difficult to reach apartments with the Truckmount Units. As of January 2019, offered our Steam Cleaning Services to residents of High Rise Apartments and Condos that need to be accessible above the ground floor.
Please note that there will be a minimum charge for using Portable Units as it is a little more time consuming to bring the quality of work up to the standard our customers expect with Truckmount units, but you will still find us to be surprisingly competitively priced.
Please see our Dang Good News Blog for more information.
We estimate the average drying time to be between 12 and 24 hours, but it does depend on how soiled the carpets are and whether we have to pre-treat them or sanitize. That said, weather is not a significant factor . We come out in all seasons.
In the winter, the heating helps with the drying. And… you can walk on the carpets right away as long as you have clean footwear on.
We use mostly Truckmount Equipment with Prochem and SteamAction Extraction Machines. Wands, Hand tools and Hoses etc.
We have Portable Units for High Rise Condo and Apartment Blocks where it would be impossible to use a Truckmount System.
Yes absolutely, but please specifically request zero odour when booking. The regular products we use are scented so we have to ensure that we bring odour free products for you to the appointment.
No we do not re-use water. Our machines have a Fresh Water Tank and a separate Waste Tank. We would never re-use water.
An average home will take about an hour to an hour and a half. But it does depend on the size of your home and the number of vents and furnaces.
No, Dirt and Dust are pushed and pulled through the duct-work into our sealed hoses. High Pressure Air then pushes it out through the hoses into a large container in our Truckmounts.
A Regular Furnace Cleaning includes:
We use extremely high powered Truckmount Equipment : Caddyvac etc with whips and high pressure air.
Sorry, currently we do not do Commercial Furnace Cleaning. Just Residential Furnace Cleaning.
We have cleaned the following:
We mostly clean Synthetic Materials and some Wool.
We only clean some Microfiber – it depend. Some Microfibers don't respond well to steam cleaning. We will likely ask to see pictures.
We don't clean Leather.
We clean Mattresses – Some may contain memory foam and that should be okay. However we do not clean directly on memory foam.